Privacy Policy

This privacy policy describes how AVK Philippines, Inc., TIN 202-375-247-000, 70 West Avenue Brgy. West Triangle Quezon City (hereinafter “we, our or us”) process personal data about visitors of our website, newsletter recipients, on site visitors, contact persons from customers, other business partners and persons we interact with ("you").

We respect your privacy and is committed to follow the data privacy obligations as set out in the applicable regulations, including the General Data Protection Regulation (the "GDPR"). We want to make sure you are comfortable with our privacy policy, the security measures and procedures that we take to protect your personal data.

We have implemented a high standard of data protection. If you provide us with personal data or if we collect personal data about you from other sources, we will be data controller for the processing of such personal data, and we will at all times handle your personal data in accordance with this policy. We encourage you to read this privacy in full and to review our policy on a regular basis in case of changes.

Please see below for an interview of which processing activities we perform, including what the legal basis and purpose of such processing activities are. If you have any questions to this policy, or if you wish to exercise any of your data subject rights, please contact us by email: sales@avk.ph
 

1. Categories of personal data, purposes with processing and legal basis

We will collect and process your personal data in different ways when you engage with us.

Some of the personal data is necessary for us to process in order to provide you with the services you have requested, and some personal data you can choose to provide voluntarily. We will not process any special categories of personal data (as set out in GDPR article 9) about you unless it is specifically necessary, and you have provided your explicit consent thereto or we are required to process such personal data in order to comply with current legislation. We will at all times recommend and ask you never to provide us with any such categories of personal data through any of our forms or correspondences. 

Visitors of our website	We process personal data about you, when you visit our websites, e.g., when browsing the website, fill in a form, respond to a survey or take part in a competition. The personal data we process about you is e.g. cookies, browser type and version, IP-address, visitor history and behavior, e.g., length of your visit on a page viewed or pages clicked on, queries sent via the websites and responses received by e-mail. Further we process personal data about you that you have submitted using a form on our website, e.g., name, e-mail address, country of residence, area of interest, company or organization in which you are employed or in another way represent.  The purpose of our processing is to improve your user experience on our websites, provide you the functionalities on the websites, remember your preferences such as language choices, generate statistics and user analysis, and marketing. All information about our use of cookies is as set out in the section "Cookies" below. The legal basis of our processing is our legitimate interest to provide you with an optimal and good website experience, cf. GDPR article 6(1)(f). We have performed an assessment of these legitimate interests, and it is our assessment that our legitimate interest override your interest or fundamental rights and freedoms. The legal basis for our use of cookies, except cookies that are of a sole technical nature, is your content, which will obtain through your answer to our cookie banner that pops up when you visit your websites, cf. GDPR article 6(1)(a).
Newsletter recipients	We process personal data about you, when you sign up to receive our newsletters. The only personal data we process about you in relation to our newsletter is your e-mail that you have submitted using our newsletter sign-up form on our website. The purpose of our processing is to improve your customer experience, provide good customer service, to provide you with our marketing material and news within our companies. The legal basis for our use of your e-mail address in relation to sending you our newsletter is your consent, cf. GDPR article 6(1)(a). Please note, that you can unsubscribe to our newsletter at any time you wish you by using the respective link included in all newsletters.
Contact persons from customers and other business partners	We process data about you, if you are a contact person of our customers, suppliers, or other business partners ("partner"), e.g., when we have correspondence with you, register a partner in our IT systems, enter info, store or terminate a contractual relation with the partner or send invoices. The personal data we process about you is, e.g., name, job title, e-mail address, telephone number, area of interest, company or organization in which you are employed or represent, IP address, participation in trade fairs and events, visitor history, visitor behavior such as pages clicked on, length of time in a page etc., queries sent via the website and responses received by e-mail or other communication platforms between the partners and us. Further we process personal data about you that you have submitted using a form on our website, e.g., name, e-mail address, country of residence, area of interest, the partner in which you are employed or in another way represent. The purpose of our processing is to fulfill our contractual obligations, including entering into, changing or terminating contracts or orders between us and the partner, maintain, enhance and administrate partner relationships, including offering advice regarding purchases and collaboration, invoice for services provided by us to the partner and vice versa and documentation. The legal basis for our processing is our legitimate interest to maintain, enhance and administrate partner relationships, invoice for services provided by us to the partner and vice versa and for documentation purposes, cf. GDPR article 6(1)(f). We have performed an assessment of these legitimate interests, and it is our assessment that our legitimate interests override your interest or fundamental rights and freedoms. In cases where the processing is necessary to fulfill our contractual obligations with the partner, you represent, our legal basis is GDPR article 6(1)(b).
Web shop customers	We process personal about you, if you, through your position as a contact person for a partner, complete an order on our web shop. The personal data we process about is e.g., name, e-mail address, telephone number, physical address of your workplace (or another location entered as delivery address), the company in which you are employed in or represent. The purpose of our processing is to fulfill our contractual obligations, including delivering, invoicing, handling, and administrating the order, between us and the partner. The legal basis for our processing is to fulfill our contractual obligations with the partner, your represent, is GDPR article 6(1)(b).
Other persons we interact with (including e-mail inquiries)	We process personal data about you, when you interact with us typically through correspondence and when we answer your inquiries sent to us per e-mail. The personal data we process about you is, e.g., name, e-mail address, country of residence, area of interest, company or organization in which you are employed or in another way represent and potential information disclosed in the e-mail. Please note, that we do at all times recommend and request that you do not send any unnecessary personal data in the e-mails, and especially no special categories of personal data (e.g., health data, information about children etc.). The purpose of our processing is to handle and administrate your inquiries and to provide you with good customer service or to maintain our business relationship. The legal basis for our processing is our legitimate interest to provide you with an optimal and good customer, or other partner, experience, cf. GDPR article 6(1)(f). We have performed an assessment of these legitimate interests, and it is our assessment that our legitimate interests, override your interest or fundamental rights and freedoms.
On site visitors, e.g., involved in events and trade fairs	We process personal data about you, when you visit our locations, join meetings on site or participate in our events, e.g., conferences, networking, meetings or courses. The personal data we process about you is e.g., name, position, e-mail, telephone number, name and physical address of your workplace and the name on you companion (if any). Further we like capturing and sharing great moments, why we may take candid photos or a short video of you and our other guests to showcase the atmosphere and overall experience. We will always ensure to inform you, if we intend to take photos or videos from an event. These photos or video are general mood images or videos where the focus will typically not be on any individual but rather on the event as a whole. If these photos and videos are of from an open and public event, we may make the photos or video available online. However, such use of photos and videos will always be subject to a specific assessment of each photo. If you prefer not to be included in any photos or video - or to have any such material removed - please to let us know. Finally, we may share information solely between participants (not publicly available) about the participants signed up for an event. This information consists solely of basic contact information. The legal basis for our processing is our legitimate interest to offer meetings, conferences, networking, membership meetings, courses and other events to create focus on and knowledge about our company, to market our products and services and to stay in touch prior to communicate about the events, cf. GDPR article 6(1)(f). In cases where on site visits and the processing is necessary to fulfil our contractual obligations with the partner, you represent, our legal basis is GDPR article 6(1)(b). The legal basis for our processing in relation to making photos and video available online is (i) our legitimate interests to create awareness about our events and visitors, cf. GDPR article 6(1)(f), or (ii) when necessary, consent, cf. GDPR article 6(1)(a).

2. Cookies

We use cookies for statistical analysis to improve our websites and to provide you with the best possible user experience.

A cookie is a small text file that we place on your computer, and which is stored by your browser. Cookies are harmless tools that do not cause damage or viruses to your computer. The purpose of cookies is to tell us how you use the website so we can give you the best possible user experience, make our website as user-friendly, efficient and secure as possible, and support the marketing of our services. E.g., a cookie makes it possible to recognize your computer and collect information about what happens during your visit to our website.

In order for our website to function, we place technically necessary cookies on your computer. These technically necessary cookies can be placed without your consent, but we do not place any other types of cookies without your explicit consent. It is up to your sole decision, whether you wish to accept our further use of cookies, however, we encourage you to accept all cookies for the best user experience and functionality. 

 

Cookies on our website	We use both session cookies (cookies that are only stored on your computer until you close your browser) and persistent cookies (cookies that are placed and stored on your computer, even after you have closed your browser). The exact duration and further specific information about each cookie can be found under the headline: “Purpose, duration and type of cookies”. The duration or lifetime of a cookie is calculated according to your last visit to the website. When a cookie expires, it is automatically deleted. We use both tracking cookies (cookies that monitor visitor activity on our website, including how users navigate through the sites and how users they access it (via search engines, links, etc.).) and functionality cookies (cookies that enhance the user experience of the website's functionality by ensuring a consistent experience across the site and a faster display of the pages). In addition, we use the following types of cookies: Necessary cookies are used to ensure our website functions properly, enable essential features like navigation and content access. Without these cookies, the website cannot operate correctly. Preference cookies help our website remember your settings and choices, enhancing your experience by optimizing usability and personalization, e.g. by remembering your preferred language. Statistics cookies help us analyse how you interact with our website, allowing us to optimize the design, usability and efficiency. Marketing cookies are used to see what you are interested in across websites so that we can deliver content that is relevant and tailored to you and your interests. Please feel free to contact us for further information in this matter.
Purpose, duration and type cookies	Our cookie banner can be accessed at all times by clicking on the cookie button marked with a cookie and three arrows in the left corner of our website, The cookie banner contains all information about the cookies, we use; (i) cookie name, (ii) purpose with each cookie, (iii) operator, and (iv) duration of the cookies.
Recipients	We may entrust your personal data, collected via cookies, to our partners, who process the personal data to generate statistics, support our website's technical functions, perform targeted advertising, analyze user behaviour. For example, we use the partners Cookie Information, Sitecore etc. An updated list of the third party recipients can be accessed in our cookie banner.
You can manually remove cookies in your browser	It is possible to manually remove all cookies in your browser if you wish. You can do this by changing your browser settings. If you need additional guidance to delete or manually block cookies, you can either use the "help" function in your browser or read further in the following instructions depending on which browser you are using:

Purposes of processing and legal basis

We only process your personal data in order to pursue a legitimate purpose and generally we will only process your personal data if one or more of the following criteria apply:

• The processing is necessary for the performance of a contract.
• The processing is necessary for compliance with a legal obligation that we are subject to.
• The processing is necessary for the purposes of the legitimate interests pursued by us or by a third party and such processing is not considered harmful.
• You have provided your consent to such processing.
        

As a general rule, our legal basis for processing personal data relating to contact persons with our customer/supplier base, is the balancing of the legitimate interests pursued by us in our business-to-business relationships with you against your right of protection of your personal data. We believe, is not considered harmless to you as the registered party as we have only registered basic contact details about you in relation to the organisation in which you are employed, and because we are processing this data to be able to provide a service towards you and your employer.

We process your personal data for the following purposes:

• To provide you with products, services and information that you request from us.
• To send you newsletters or other marketing material, including surveys.
• To administer our business relations and negotiate and execute agreements.
• To provide general customer service and support.
• To gain customer insights and knowledge of how our various services, including websites, applications and products are used as well as for evaluation and improvement  of these.
• To communicate with you regarding various matters.
• To comply with any current legislation.

 
Cookies

We may use cookies on our websites or our applications. Please read more about the use of cookies in our cookie policy.

The purposes of processing of data collected by the use of cookies, are the following:

• To operate, improve and optimise the performance and user experience of the website and its services.
• To perform customer and user analysis and segmentation in order to improve our understanding of our users, and provide better and tailored services to users, including you.
• Statistical purposes.

 
Automatic individual decisions

Your data is not being used for automated individualised decision-making.
 

Sources

Personal data is collected directly from you, which includes any queries made by you or the company you are representing by telephone, e-mail, at trade fairs, through submitted orders etc. Data is also received via our website, e.g. via cookies and forms.
 

Withdrawal of consent

If the processing is based on consent, you have the right to withdraw your consent, but this will not affect the processing or handover of data done prior to the withdrawal of the consent.
 

Disclosure and transfer of personal data

Our disclosure and transfer of your personal data to recipients (natural or legal persons, public authorities, agencies or others, to which the personal data is disclosed) is kept to a minimum and is subject to an adequate level of data protection.

We may disclose or make personal data available to recipients under the following circumstances:

• Recipients who carry out services on our behalf, such as e.g. Hosting, Cloud computing, IT-support, marketing services, administrative services, training services or other data processing. Such recipients are only allowed to process the personal data according to our instructions and the relationship will be governed by a written data processor agreement.
• In order to fulfil our obligation to supply goods to you as a customer, including providing relevant information to our sub-suppliers, including intra-group companies.
• To establish, exercise or defend our legal rights.
• If you have provided your prior consent to the disclosure of personal data to a recipient.
• In the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our assets or stock.
• As set out in our cookie-policy, cf. above.
        

If the recipient of the personal data is located in a country outside the EU/EEA which does not ensure an adequate level of data protection, we will only transfer your personal data to such recipient, following the execution of a written transfer agreement based on the EU Commissions Standard Contractual Clauses or similar approved protection regime.
 

Storage period

We do not store the personal data for longer than is legally permitted and necessary for the related processing purposes. The storage period depends on the type of personal data, the purposes, and the relevant law and therefore varies.

We erase personal data after the above storage period or when you request us to erase the personal data, unless there are legal or regulatory requirements which may require us to retain your personal information.
 

Data Security

In order to safeguard your personal data, we have implemented appropriate technical and organisational measures to ensure a level of security which matches the risks represented by the processing and the nature of the personal data to be protected, taking into consideration the state of art and the costs of implementing such measures.

Following the evaluation of the risk, we have taken measures to protect personal data against accidental or unlawful destruction or accidental loss, adjustment, unauthorised disclosure or access, in particular where the processing involves the transmission of personal data over a network, and against all other unlawful forms of processing.
 

Your rights

You have the right to access to the data processed about you, subject to certain statutory exceptions. Furthermore, you can object to the collection and further processing of your personal data. In addition, you have the right to correct your personal data, if necessary. You may also choose to request us to restrict the processing.

We will delete or correct any information, which is inaccurate or out of date.

If you provide us with a written request, we will also delete your personal data without undue delay, unless we have a legal basis for continue the processing, e.g. if the processing is necessary to establish, exercise or oppose a legal claim or necessary to the performance of a contract with you or the company or organisation in which you are employed or in any other way represent.

In order to invoke any of the rights mentioned above, please contact us via the contact information provided below.
Kindly provide us with relevant information to take care of your request, including your full name and email address so that we can identify you. We will respond to your request as soon as possible and within one month.
If you disagree with our processing of your personal data, please be informed that you can lodge a complaint with your local data protection agency.
 

Links to other websites and similar

Our websites may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies (third-party websites) or for the practices of such companies regarding the collection of personal data. When you visit third-party websites, you should read the owners' policies on the protection of personal data and other relevant policies.
 

Changes

We may change our Privacy and Cookies Policy from time to time. The updated Privacy and Cookies Policy applies to your continued use of the website and our use of personal data. We kindly ask you to review our Privacy and Cookies Policy on a regular basis.
 

Contact

If you have any questions about the processing of your personal data or if you wish to exercise any of your rights, please contact us, at webmaster@avkvalves.com.